Privacy and Cookies Policy

DATE POSTED: 18 December 2017

HKSCAN UK Limited (we) are committed to protecting and respecting your privacy.

Thank you for visiting our website

In compliance with data protection law, we are required to provide you with information about why and how we process your personal information and with whom we share that information.


1.1      HKSCAN UK Limited is the data controller in relation to the processing activities described below. A ‘data controller’ is an organisation that decides why and how your personal information is processed.

1.2      1.2 If you would like to contact us, please write to us at: HKScan UK Ltd, Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA


We may collect and process the following data about you:

2.1      Information you give us. This is information about you that you give us by entering information via our site or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. It includes information you provide when you report a problem with our site. The information you give us may include your name, address, email address and phone number.

2.2      Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

2.2.1      any contact information or other information provided to us or uploaded by you to the site, as referred to in paragraph 2.1 above;

2.2.2      technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,

2.2.3      information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

3.      COOKIES  

3.1       Our website may use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

3.2      We may from time to time place analytical/performance cookies on your device, in which case you will be notified of such cookies by a banner when you access our site. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

3.3       Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

3.4      You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

3.5      We currently use Google Analytics cookies on our site. These cookies will expire 12 months after they are first sent to your device.


4.1       Data protection law requires that we provide details of the purposes for which we use your information and the legal grounds on which we rely to perform that processing, which are as follows:

4.1.1        the following processing purposes are necessary to achieve our legitimate interests:

a)        using the technical information that we collect about you to ensure that the site’s content is presented as effectively as possible for you and for our internal purposes, such as quality control, site performance, system administration and to evaluate use of our site so that we can provide you with enhanced services;

b)         to develop, operate, deliver and improve our service and content, for administration and for internal operations, including troubleshooting, data analysis and testing; and

c)         dealing with any complaints or enquiries you submit to us via the website;

4.1.2        processing for which you have given us your consent. This includes processing your personal details where you have specifically requested in correspondence with us that we do so. You can withdraw your consent at any time by contacting us on the details provided below and/or by notice to us by the same medium via which your consent was given.


5.1       We may share your personal information:

5.1.1        with our third party IT service providers including Google Analytics and other analytics and search engine providers to assist us in the improvement and optimisation of our site, and the hosting services provider of email servers through and on which the correspondence we receive from you is processed. When we use such providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions;

5.1.2      in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets;

5.1.3        if HKSCAN UK Limited or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets;

5.1.4        if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use  and other agreements, or to protect the rights, property, or safety of HKSCAN UK Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.


6.1      All information that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (EEA).  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.  Please see paragraph 8.1 for further details.

6.2       Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.3       Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


7.1      Should we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that data and our obligations under other laws.

7.2      We do not retain personal information in an identifiable format for longer than is necessary for the purposes listed in paragraph 3 above.

7.3      We do not always apply a fixed retention period to the data we hold. Where it is not possible to provide details of a fixed retention period, we have instead provided details of the criteria we use to determine the period that applies.

7.4       We will retain your personal information as follows:

Data category

Retention period/criteria

Contact details and correspondence (where relevant)

6 years from the date of collection, for defence of future legal claims

Your technical information, including, for example, your device’s IP address and Google Analytics ID

6 years from the date of collection, for defence of future legal claims



8.1       Your information may will be transferred to a country outside of the European Economic Area (EEA) by us. Where adequate protections for your information do not exist under the laws of those countries, we will take necessary steps to ensure that appropriate safeguards are put in place to maintain the same levels of protection as are needed under UK data protection legislation. Safeguards include imposing contractual obligations on the recipient of your information or ensuring that the recipients are subscribed to ‘international frameworks’ that ensure adequate protection. Please contact us using the details at the end of this policy for more information about the protections that we put in place, including to obtain a copy of the relevant documents.


9.1      We are committed to ensuring that our use of your personal information is fair and transparent. Helping you to understand your legal rights is part of how we achieve this.

9.2       In certain circumstances, you are entitled to certain rights under EU data protection law. These are, in summary:

9.2.1        a right to access and obtain copies of the personal information we hold about you, and, where that processing is performed on the basis of your consent, to obtain copies from us in a commonly used, machine-readable format;

9.2.2        a right to have your personal information deleted and/or rectified if inaccurate, and a right to object to our processing of it;

9.2.3        a right to obtain and reuse your personal information for your own purposes across different services and to access information held about you;

9.2.4        a right to withdraw your consent to our processing of your personal information, where that processing is performed on the basis of your consent;

9.2.5        a right to complain to the Information Commissioners Office if you are concerned about the way we have processed your personal information; and

9.2.6        a right to object to decision making by automated means, which affects you.

9.3       The way we process your personal information and the legal basis on which we rely to process those data may affect the extent to which these rights apply.  If you would like to discuss any of your rights, please contact us using the details set out below.

9.4      Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

11.      CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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